Terms and Conditions
By accessing this website or any content on the Say School website at www.sayschool.pt the user declares to know the terms and conditions of use, assuming, therefore, all the corresponding rights and obligations.
These terms and conditions outline the rules and regulations for the use of ATLANTIDESTEMIDO L.D.A.’s Website and services, located at www.sayschool.pt.
By accessing this website, we assume you accept these terms and conditions:
Data protection
We apply the UK Data Protection Act (incorporating the EU General Data Protection Regulation (GDPR)) unless the local equivalent law is stronger.
The UK Data Protection Act (and GDPR) works in two main ways. It gives individuals rights over how their personal information is used and sets out rules for organisations that process personal information.
Our Information Security and Privacy Policy describes how we treat personal information:
Say School is a private school offering educational opportunities.
We collect and use personal data to offer people information, products and services. This policy will apply in all locations where we operate, to all forms of information and to all systems used to collect, store, process or transfer information.
Say School applies the UK Data Protection Act 2018 as a global privacy standard together with local data protection law in the countries where it operates. In countries where the UK Data Protection Act 2018 conflicts with local law, local law that meets internationally accepted privacy principles will take precedence.
Say School is committed to:
1. performing privacy impact assessments to protect the privacy and rights and freedoms of its customers and employees
2. protecting the confidentiality, integrity and availability of the information it collects, stores, transfers and processes in accordance with UK law and international good practice, and to meeting its legal requirements and contractual obligations
3. explaining why it needs personal information, only asking for the personal information it needs and only sharing personal information within Say School and with other organisations as necessary or where the person concerned has given their consent
4. clearly and openly communicating to its customers and employees the purposes for processing their personal information, including the legal bases for processing and limiting the purposes to only what has been communicated or where there is a legal obligation
5. allowing people to request access to the personal information it holds on them and to complain if they believe their information has been mishandled
6. not keeping personal information for longer than necessary
7. taking measures to protect the rights and freedoms of individuals whose personal information may be transferred to countries with differing data protection laws
8. ensuring that actual or suspected breaches of information security are reported and investigated
9. assessing the maturity of its information security controls annually
10. applying these standards to its supply chain and delivery partners.
11. We will provide adequate and appropriate resources to implement this global policy statement and will ensure it is communicated and understood.
12. Say School will review this global policy statement annually to reflect new legal and regulatory developments and ensure good practice.
Our Cookies Policy describes what cookies we use on our website and their purpose:
We use cookies on this website to improve functionality, provide you with a better browsing experience and to tailor our social media advertising.
Exercising your rights concerning the processing of your personal information
When exercising your rights, you must give us a request via email:
Contact Details:
Phone: +44(0) 161 957 7624 (call to international network)
Email: hello@sayschool.pt
We may need to ask you to provide:
1.proof of your identity
2. proof of your home address
3. any information that we reasonably need to locate the information you have requested (for example details of the Say School offices or staff that you have had contact with and when)
We will not start looking for your information until we confirm your identity.
Right to access personal information
Any individual has a right to ask for a copy of the personal information held about them. This means that you can ask for the information that Say School holds about you. This is known as the right of ‘subject access’.
Right to restrict processing of personal information
In some situations, you have the right to require us to restrict the processing of your personal information. We may restrict your personal information by temporarily moving the information to another processing system, making the information unavailable to users, or temporarily removing published information from a website. We may also use technical methods to ensure the personal information is not subject to further processing and cannot be changed. When we have restricted processing of personal information, this will be clearly indicated on our systems.
You can require us to restrict processing in the following circumstances:
1.We are processing your data unlawfully and you do not want us to delete the information but restrict it instead.
2. You are concerned that the information we hold about you is inaccurate. You can ask us to restrict the information until we are able to determine whether the information is accurate or inaccurate.
3. We no longer need the information for the purposes for which we collected it, but they are needed by you for the establishment, exercise or defence of legal claims.
4. You have objected to the processing (see below) and we need to decide whether the legitimate interests we have to process the information override your fundamental rights.
Processing you think is unlawful
If you tell us that you think we are processing your personal information unlawfully, but you do not want the information to be erased, you have the right to require us to restrict the processing of that information.
We will ask you for an explanation about why you think the processing is unlawful and may also ask that you provide evidence to support this view.
Processing of personal information you think is inaccurate
You can tell us if you think the personal information, we are processing about you, is factually inaccurate. You can require us to restrict how we use your personal information until we can verify the accuracy of the information. We will ask you for an explanation about why you think the information is inaccurate and may also ask that you provide some supporting evidence of the alleged inaccuracy.
If we find that personal information, we are processing about you, is inaccurate we will take appropriate steps to correct the information.
Personal information no longer needed by Say School, but needed by you in connection with a legal claim
In most circumstances, we will securely delete or dispose of personal information when we no longer need it for our legitimate business purposes. Our approach to retention is outlined in our corporate retention schedules.
However, if personal information we no longer need would assist you in establishing, exercising or defending a legal claim, you can require us to keep the information for as long as necessary. We may ask you to provide an explanation and any available supporting evidence that a legal claim is on-going or contemplated.
Right to object to processing
You have the right to object to the Say School processing your personal data in the following circumstances:
Personal information used for direct marketing
If we are using your personal information to send you direct marketing, you have the right to object at any time. If you exercise this right, we will stop processing your personal information for direct marketing purposes. However, we may keep your information on a “suppression list” to ensure your information is not added to any marketing lists at some point in the future.
Automated decision making and profiling
‘Profiling’ is automated use of personal data held on computer to analyse or predict things which have a legal effect, or other similarly significant effect, on the individual. Examples would include economic situation, health, personal preferences or interests and location. You have the right not to be subject to a solely automated decision (that is, a decision made electronically, with no human intervention), and this may include profiling (although there is no general right to object to profiling). If you are concerned the Say School has made a solely automated decision about you, you can object.
Please note, Say School is allowed to carry out automated decisions with no human intervention where you have given your explicit consent to this processing (although you have the right to withdraw your consent).
We are also permitted to make automated decisions with no human intervention in the following circumstances:
1.The automated decision is necessary to enter into, or perform a contract, or complete a contract involving you and Say School, e.g. making an electronic purchase.
2. The automated decision is allowed under a law passed at European Union level, or at the level of European Union or EEA member state level (i.e., is allowed under a national law) or UK level. The law will provide safeguards to protect your rights and freedoms.
3. However, you still have a general right to object in both of the above circumstances, providing reasons why you think the processing is having a negative effect on you. If you do object, we will carefully consider your reasons, and decide whether to review the decision-making process in your specific case.
Right to erasure of personal data (“the right to be forgotten”)
In the following circumstances, you have the right to require that Say School securely deletes or destroys your personal information:
1. If the personal information we hold about you is no longer necessary for the purposes for which we originally collected it.
2. The processing is based on consent – if you have previously given your consent to Say School collecting and processing your personal information, and you notify us that you withdraw your consent. Please note: withdrawing your consent does not mean the processing of your personal data which occurred before the withdrawal was unlawful.
3. We are processing your personal information for direct marketing purposes, and you want us to stop.
4. If you think Say School has processed your personal information unlawfully.
If you think any of the above situations apply, we may ask you for an explanation and further information to verify this.
Right to data portability
If you have provided your information to Say School, you have the right to request and receive a copy of that information in a structured, commonly used and machine-readable format.
You also have the right to ask us to send the information we hold about you to another organisation.
There are some situations in which the right to data portability does not apply. For further information, please contact: hello@sayschool.pt
Your right to complain to a national data protection regulator (data protection supervisory authority)
If you think we have processed your personal information unfairly or unlawfully, or we have not complied with your rights under GDPR, you have the right to complain to a national data protection regulator.
In Portugal:
Comissão Nacional de Proteção de Dados – CNPD
Av. D. Carlos I, 134, 1º
1200-651 Lisboa
Tel. +351 21 392 84 00 (call to national fixed network)
Fax +351 21 397 68 32
Email: geral@cnpd.pt
Website: http://www.cnpd.pt/
Member: Dr. Filipa CALVÃO – President, Comissão Nacional de Proteção de Dados
If you live outside of the EU, please find your national data protection regulator at the European Data Protection Board website: https://edpb.europa.eu/about-edpb/about-edpb/members_en
You should be aware that the EU or EEA regulator you first contact may not be the regulator that deals with your complaint. They may refer your complaint to another data protection regulator, and a number of regulators may work together to determine the outcome of your complaint. The overall handling of your complaint will be dealt with by a “lead supervisory authority”, which will be allocated during the complaint handling process.
If you live outside the EU or EEA, and the data protection issue you are concerned about relates to the processing of personal data in the country you live in, you may be able to complain to your national data protection or privacy regulator. Details of some national data protection or privacy regulators are detailed in the above link. Alternatively, you may be able to find details of your national privacy or data protection regulator by searching the internet.
If you have a concern about how we have processed your personal data, many data protection/privacy regulators will ask that you contact us first, outlining your concerns, allowing us to try and put the issue right, prior to contacting them with your complaint or concern.
Say School’s processing of personal information
International transfers
Say School shares personal information within the wider Say School group of entities situated both within and outside the EU. We do this under a data sharing agreement that includes the appropriate EU model international data transfer clauses to make sure your personal information is protected, no matter which entity in Say School holds that information.
Where Say School makes transfers of personal information outside Say School to another organisation, we rely on the use of the EU model international data transfer clauses where the country the organisation is situated in is not listed as ‘adequate’ by the European Commission.
Recipients
We also use other organisations to process your personal information in order to carry out services on our behalf. We use them to:
1.Provide customer service, surveys and marketing
2. Personalise our services
3. Process payments
4. Carry out fraud and other legal investigations
5. Where we use another organisation, we make sure that your personal information is protected and remains in our control.
6.We also, in certain situations, share personal information to government bodies and law enforcement bodies. Where we do share personal information with these types of organisations, we’ll make sure it’s protected, as far as it is reasonably possible.
Marketing
With your consent we’ll use your personal information to send you direct marketing and to better identify products and services that interest you. We do that if you’re one of our customers or if you’ve been in touch with us another way (such as registering to attend a Say School event or entering a competition).
This means we’ll:
1.better understand you as a customer and tailor the marketing communications we send you,
2. tell you about other products and services you might be interested in,
3. try to identify products and services you’re interested in.
The information processed consists of:
1.Your contact details. This includes your name, gender, address, phone number, date of birth and email address.
2. Information from cookies and tags placed on your connected devices.
3. Information from other organisations such as aggregated demographic data and publicly available sources like the electoral roll and business directories.
4. Details of the products and services you’ve bought and how you use them.
We’ll send you information about the products and services we provide by phone, post, email, text message, online banner advertising according to the communications channels you prefer. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you. We do this because we have a legitimate business interest in keeping you up to date with our products and services. We also check that you are happy for us to send you marketing messages before we do so.
We’ll only market other organisations’ products and services if you have said it is OK for us to do so.
You can ask us to stop sending you marketing information or withdraw your permission at any time.
Retention
Say School retains personal information in line with our corporate retention requirements. Further details of our corporate retention schedule are available on request via the contact details, please contact: hello@sayschool.pt
General Data Protection Queries
If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact Say School’s Data Protection Officer, using the following channels:
Telephone: +351 967 367 885 (call to national mobile network)
Email: hello@sayschool.pt
Notice Revised: 17 June 2021
